bi33 Privacy Policy — Your Data, Your Rights

1 Introduction

This Privacy Policy ("Policy") applies to all users of the bi33 platform, accessible at bi33.bet. It describes how bi33 ("we", "us", "our") collects, processes, stores, and protects personal data provided by users ("you", "your") in connection with the use of our online betting and casino services. This Policy forms part of the overall agreement between bi33 and each registered user, alongside the bi33 Terms and Conditions. Please read this Policy carefully before registering an account.

By creating an account on bi33 or continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood its contents and that you consent to the collection and processing of your personal data in the manner described herein. If you do not agree with any aspect of this Policy, you must discontinue use of the bi33 platform and close your account.

2 What Personal Data We Collect

bi33 collects personal data through several channels: directly from you when you register an account, make a deposit, contact support, or use platform features; automatically when you browse or use the platform; and, in limited circumstances, from third-party service providers involved in identity verification or payment processing. The categories of personal data we collect include:

3 How We Use Your Personal Data

bi33 uses personal data only for purposes that are necessary, proportionate, and consistent with the reason the data was collected. Specifically, bi33 uses your personal data for the following purposes:

• Account creation, verification, and ongoing management — including identity verification and KYC checks required to maintain a compliant betting account.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer — including confirming transaction authenticity and resolving payment disputes.
• Delivering sports betting, live casino, slots, and crash game services — including settling bets, awarding bonuses, and enforcing responsible gaming tool settings.
• Detecting, investigating, and preventing fraud, money laundering, bonus abuse, multi-accounting, and other conduct prohibited under the bi33 Terms and Conditions.
• Sending service-related communications — including deposit and withdrawal confirmations, account notifications, security alerts, and responses to support queries.
• Sending promotional communications (only where you have opted in) — including welcome bonus offers, reload promotions, and seasonal campaigns tied to BPL, Eid, or Pohela Boishakh. You may opt out of promotional communications at any time via account settings.

4 Legal Basis for Processing

bi33 processes personal data on the following legal bases, depending on the purpose of each processing activity:

• Contractual necessity — processing required to deliver the services you have signed up for, including account management, bet settlement, and payment processing.
• Legitimate interests — fraud detection, platform security, responsible gaming monitoring, and service improvement activities where those interests are not overridden by your privacy rights.
• Legal obligation — processing required to comply with anti-money laundering obligations, age verification requirements, and any other legal obligations applicable to bi33.
• Consent — for optional promotional communications. Consent is freely given and may be withdrawn at any time via account settings without affecting your access to the platform's core services.

5 Payment Data and Mobile Wallet Processing

bi33 integrates with bKash, Nagad, Rocket, and Upay to facilitate deposits and withdrawals for Bangladeshi players. When you initiate a deposit or withdrawal using one of these payment methods, bi33 transmits the necessary transaction data to the relevant payment provider to execute the transfer. Each payment provider operates under its own privacy policy and data processing terms.

bi33 retains transaction records — including payment method identifiers and amounts — for audit and anti-money laundering compliance purposes. The mobile wallet number used for a transaction is stored in encrypted form and is used solely for the purposes of processing your withdrawal and confirming transaction authenticity. bi33 does not sell, rent, or share mobile wallet identifiers with third parties for marketing or profiling purposes.

6 Sharing Your Personal Data

bi33 does not sell personal data. bi33 does not share personal data with third parties for their own marketing purposes. bi33 may share personal data with the following categories of third parties, strictly for the purposes described:

• Payment service providers (bKash, Nagad, Rocket, Upay, and banking partners) — solely for the purpose of executing and confirming deposit and withdrawal transactions. Data shared is limited to what is strictly necessary for the transaction.
• Game technology providers (Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and others) — a user session token is passed to the game provider's platform to authenticate your game session. bi33 does not share your full identity data with game providers.
• Identity verification and KYC service providers — where additional identity checks are required, bi33 may use a third-party KYC provider to verify identity documents. These providers are contractually bound to process data only for the specified verification purpose.
• Law enforcement and regulatory authorities — where bi33 is legally required to disclose data in response to a lawful request, court order, or regulatory investigation. bi33 will disclose the minimum data necessary to comply with the legal obligation.

Where bi33 engages third-party data processors, those processors are required by contract to implement appropriate technical and organisational security measures and to process personal data only on bi33's documented instructions. bi33 remains responsible for the lawfulness of data processing carried out by sub-processors on its behalf.

7 Cookies and Tracking Technologies

bi33 uses cookies and similar tracking technologies to enable essential platform functionality, maintain your session state, and collect aggregated analytics data. The following types of cookies are used on bi33.bet:

• Essential cookies — required for core platform functionality, including session authentication, login state persistence, and deposit/withdrawal workflow navigation. These cookies cannot be disabled without breaking platform functionality.
• Analytics cookies — used to collect anonymised data about how users interact with bi33.bet, which pages are visited most frequently, and where users encounter navigation issues. This data is used to improve platform usability and performance. Analytics data is not linked to individual user identities.
• Security cookies — used to detect and mitigate suspicious activity, including bot traffic, credential stuffing attempts, and session hijacking risks. These cookies are essential for platform integrity and cannot be disabled.

You may control non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on bi33.bet. bi33 does not use cookies to serve third-party advertising or to track your activity across websites other than bi33.bet.

8 Data Retention

bi33 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply as a general guide: account and identity data is retained for the duration of your account plus a minimum of 5 years following account closure; transaction records are retained for a minimum of 5 years from the date of the transaction in accordance with anti-money laundering record-keeping requirements; gaming activity records are retained for a minimum of 3 years from the date of the activity.

When the applicable retention period expires and there is no legal basis requiring continued retention, bi33 will securely delete or anonymise the personal data concerned. Where anonymisation is not technically feasible, bi33 will restrict access to the data and ensure it is not used for any active processing purpose pending its scheduled deletion.

9 Data Security

bi33 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Security measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive personal data at rest, access controls limiting data access to authorised personnel on a need-to-know basis, regular security reviews and vulnerability assessments, and incident response procedures for data breaches.

10 Your Privacy Rights

As a user of bi33, you have the following rights in relation to your personal data. To exercise any of these rights, please contact bi33 support via the Help section of your account:

bi33 will respond to data rights requests within a reasonable timeframe and in accordance with applicable law. Some requests may be subject to identity verification before they can be processed. Where a request cannot be fulfilled — for example, because retention is required by law — bi33 will explain the reason in writing.

11 Children's Privacy

bi33 is strictly an adults-only platform. bi33 does not knowingly collect personal data from individuals under the age of 21. If bi33 becomes aware that personal data has been collected from a user who is under 21, the account will be immediately suspended, all data will be securely deleted, and any funds held in the account will be dealt with in accordance with the bi33 Terms and Conditions. If you believe that a minor has registered an account on bi33, please contact support immediately via the Help section.

12 Third-Party Links and Services

The bi33 platform integrates with third-party game providers and payment processors whose services operate under their own privacy policies. bi33 is not responsible for the privacy practices of these third parties. When you interact directly with a third-party service — for example, when a game launches in an embedded frame served by a game provider — that provider may collect technical data directly. bi33 recommends that you review the privacy policies of any third-party provider whose services you use in connection with bi33.

13 Changes to This Privacy Policy

bi33 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. The date of the most recent update is shown at the top of this document. Where changes are material, bi33 will notify registered users via a notice on bi33.bet or through their registered contact details prior to the changes taking effect.

Continued use of the bi33 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with any change to this Policy, you must discontinue use of the platform and may close your account by contacting support via the Help section of your account.

14 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact the bi33 support team via the Help section of your registered account. Our support team is available 24 hours a day, 7 days a week. For written data rights requests, you may also reach bi33 at the email address below. Please note that the email address is provided as plain text only and is not a clickable link.